It was great while it worked...
I owned this product for 5 days. I used it 4 times within that time period. The last time I used it, it stopped in the middle of making my drink and would not start again. I cleaned it out and tried to restart the process and it still did not work. I tried a couple different methods to try to fix it, but nothing would get it to start again. While it worked, it made excellent drinks... but it only worked for a little while. Very disappointing.
Major Disappointment
Spent more than I planned but hoped I'd get more in return. Turned out to be a major disappointment. I'm not sure why Amazon continues to allow this item to be listed. It started giving my problems right away and I should have returned it then, but forgot about it because it was the summer months and I wasn't using it. Now it's hot chocolate weather and I'm immensely frustrated with this item. So sorry I wasted such good money on something so cheap.
no problems so far
I've had this for a couple years and am starting to use it a bit more often since all you do is dump in the ingredients and turn it on. The pitcher is removable from the base and can be cleaned easily in the sink. Since I'm blind, I had a problem figuring out how far to turn the dial to get the hot chocolate at the right temperature but I've got it just about right. It's a bit slow and the motor is a little loud but I appreciate its ability to heat and mix at the same time. I specifically got it because of the ease in cleaning and am quite happy with the results. I don't care about whether the chocolate is frothy or not; just want it hot and tasty.
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